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Effective Date: August 16, 2023

At Mind Musing, we strive to provide the best possible experience for our clients. We understand that sometimes plans change, and you may need to cancel or reschedule your appointments or return merchandise. This policy outlines our procedures for cancellations, refunds, and returns.

1. Appointment Cancellations

  • Notice Requirement: If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice.
  • Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment time may incur a cancellation fee.
  • No-Show Policy: If you do not show up for your appointment without prior notice, you may be charged the full appointment fee.

2. Refunds for Appointments

  • Eligible Refunds: Refunds for appointments are considered on a case-by-case basis. Please contact us at [email protected] with your refund request.
  • Processing Time: Approved refunds will be processed within 7-10 business days and credited back to the original method of payment.

3. Merchandise Returns and Refunds

  • Eligibility: Merchandise can be returned within 30 days of purchase, provided it is in its original condition, unused, and with all tags and packaging intact.
  • Process: To initiate a return, please contact us at [email protected] with your order details and reason for return. We will provide instructions on how to return the item.
  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Refunds for Merchandise: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be credited back to the original method of payment.

4. Exceptions

  • Non-Refundable Items: Certain items, such as downloadable products, gift cards, and personalized items, are non-refundable.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund as needed.

5. Contact Information

If you have any questions or concerns regarding our Cancellations & Refunds Policy, please contact us at:

We appreciate your understanding and cooperation. Our goal is to ensure a smooth and satisfactory experience for all our clients.